In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging within 7 days of receiving the item.
Change of mind
You are not allowed to cancel your order once placed. However, if the order has not been processed on our system it may still be possible to cancel it.
If you do decide to change your mind about your order please contact our support team here.
The items that cannot be returned are:
1. Products marked as such and displaying a No-Return Policy
2. When the product notes states so specifically that these products `cannot be returned.
3. Items that fall into the below product types
Beauty & Fragrances